Complaints book

In accordance with the provisions of the Peruvian Consumer Protection and Defense Code, Peru Exploration puts this virtual Complaints Book at your disposal.

Claim form

Supplier
RUC
Address

The sheet number and date are assigned upon submission.

1. Identification of the complaining consumerFull name *

Document type *Document number *

Home *

Email *Phone

Father, mother or guardian (only if you are a minor)

2. Identification of the contracted good

Product Service

Description (tour, package or service)Amount claimed (USD or S/, optional)

3. Details of the consumer's claim and request

Claim Complaint

Complaint: disagreement related to products or services. Complaint: disagreement not related to the products or services, or discomfort or discontent regarding customer service.

Detail of your claim/complaint *Order *

The supplier must respond to the claim within a period of no more than fifteen (15) non-extendable business days.

The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.